Big Jim’s Parkerizing & Bluing is a brand owned and operated by Smoky Lake Maple Products, LLC. In this document, we will refer to Smoky Lake and Big Jim interchangeably as “Seller”.
Seller reserves the right to update/clarify/edit these terms at any time. Additional terms and conditions apply to EBAY, Amazon and Walmart customers and can be found at the bottom of this document.
SALES TAX: According to IRS Publication 201, Section C, customers from Wisconsin MUST pay sales tax UNLESS they send us a valid sales tax exemption form. Sales tax rate is figured based on the shipping address.
FREE SHIPPING TERMS
Carriers
For free shipping, Seller reserves the right to choose the carrier and to schedule the delivery based on the most reasonable pricing/carrier availability. If you have a tight timeline or other shipping restrictions, please inform us in writing up front and we will do our best to accommodate you.
Locations
We’re sorry we can NOT provide free shipping to Hawaii or Alaska, nor any address outside the United States. For international shipping, we will collect payment for the discounted shipping cost in a separate transaction once we have the shipping quote available. I’m sorry our website does not know how to calculate international shipping costs ahead of time.
To avoid any international shipping charge, some Canadian customers opt to have their order shipped to the border for free and then they carry the equipment across the border themselves. You will just need to provide a valid US address — such as a UPS Store — and we will provide the free delivery to your specified location.
Sorry, we cannot accept a PO Box as a shipping address because not all of our carriers are able to deliver to a PO Box.
Products
Seller offers free shipping in the continental United States on BigJimsGun.com unless otherwise specified on an individual product page. In cases in which extra shipping must be charged, we will collect payment for shipping in a separate transaction once we have a shipping quote available.
Changing the Destination
If you request/require us to cancel or reroute your shipment after it has been scheduled or picked up, you will be responsible for any/all fees associated with making those changes. The fee will vary from carrier to carrier.
Undeliverable Packages
If a shipment is undeliverable and/or if a shipment is returned to us, the customer is responsible for any/all fees associated with that shipment. The customer may choose to be refunded for the order minus our cost for shipping, OR they may cover the cost of re-shipment to a new, valid shipping address.
Signing for Packages
In some cases, the carrier will require a signature from the recipient. Signatures apply to ALL freight shipments as well as FedEx shipments that have high insurance value declared. If the carrier requires a signature, but you are not available to sign, the carrier may hold your package temporarily at their facility and you will need to pick it up. If you do not pick it up within the required amount of time, the package will be labeled as undeliverable and will be returned to us. You will still be responsible for all of the costs we had incurred to ship the package to you.
Missing/Incorrect Products/Parts
If there was a mistake in your order, we do apologize! We definitely want your order to be thorough and accurate and will work with you to resolve these issues in a timely manner.
We respectfully ask that you contact us within 30 days of shipment in the rare case that you encounter an issue with missing/inaccurate items. Failing to contact us within a 30-day window limits the options we can offer to resolve the issue. Please help us help you by notifying us right away! If there are any items missing from your order or if something wasn’t quite right, please let us know. Contact Angela at angela@smokylakemaple.com.
CUSTOMER RETURNS
Most equipment may be returned for a refund minus the cost of all shipping charges as long as it is returned in its original condition, in the original packaging, within 30 days of the purchase date. The customer is responsible for the proper packaging and returning of the product in original condition. Please speak with us PRIOR to making the return. In the return package, you MUST include a written explanation or email trail stating the reason for the return.
Ship all returns to Smoky Lake headquarters unless otherwise specified: 208 N 12th Street, Hilbert, WI 54129
If damage occurs during return shipment, Seller can not be responsible and can not offer full refund. In this scenario, the customer would then need to work directly with the shipping company to file any shipping insurance claim to recoup their cost. It is recommended to insure your return package for this reason.
USED EQUIPMENT is nonrefundable and nonreturnable.
WARRANTY
We offer a lifetime limited warranty on the TIG welds of handcrafted Big Jim’s Parkerizing & Bluing tanks. This warrants our welds to be leak-free. We are so confident in our welding craftsmanship that these defects are very uncommon. However, our warranty does not cover any leaks or tears caused by misuse, negligence or accidents caused by the purchaser including improper storing, cleaning, care and maintenance. Scenarios not covered by warranty include but are not limited to: Welds that are torn due to excessive torque pressure. Damage caused by leaving cleaning solutions or light acids in the unit too long. Damage caused by improperly mixing cleaners or other solutions.
If the product has been modified, altered or welded on by any other person other than those employed by Smoky Lake Maple Products, LLC the warranty will be null and void.
Seller does not sell chemicals used for parkerizing and bluing and therefore cannot guarantee compatibility of the chemicals you use. Seller cannot be held responsible for damage caused by harsh chemicals which are corrosive to the tank, heating element or other related parts. Read and follow all of the instructions that come with both your heating element (if applicable) and your chemicals. Never leave your tank unattended.
To file a warranty claim, simply contact us at angela@smokylakemaple.com with photos of the defect area, name and address. Based on situation, we will either have you bring the unit to our headquarters for repair, send you a return shipping label, or recommend an approved repair shop.
USED EQUIPMENT
Used equipment is nonrefundable and nonreturnable. However, in certain select cases it may be possible to trade in your older Big Jim’s Parkerizing & Bluing equipment for an upgrade. Contact us to discuss.
SALES FROM THIRD PARTY WEBSITES
Absolutely NO exchanges or refunds on EBAY/Craigslist/Amazon/Facebook Marketplace purchases. If there was an item missing from your EBAY/Craigslist/Amazon/Facebook Marketplace shipment, we must be notified IMMEDIATELY and the missing part will be fulfilled. If there is a manufacturing defect, we must be notified IMMEDIATELY and we will work with you to resolve the issue.
MISCELLANEOUS
Invoices and Credit Card Charges will be listed as Smoky Lake Maple Products, LLC
All tanks are proudly hand crafted in the United States by the artisans at Smoky Lake Maple Products, LLC.